How to Avoid an Emotional Hijacking

“You’re just so damn calm!” the man yelled at me over the phone. “It’s like you don’t even care!” My jaw almost hit the floor. Me? Calm? TOO calm!? In the present circumstance, I was feeling a whirlpool of turbulent emotions. So was the guy on the other end of the phone, who had been read more…

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Can You Be Nervous AND Credible?

Can You Be Nervous AND Credible was orginally posted to Attorney Whisperer.   ​His hands shook violently. So violently that the notes he held only served to illustrate the shaking to the jury. His voice cracked as he spoke. I had put him third; my thought was that seeing two other lawyers present to the jury read more…

When Positive Feedback Backfires

Most people like compliments, praise, and positive comments. Most of the time. But sometimes it’s exactly the opposite of what we want. Every year, my husband gets great performance reviews at work, and every year it makes him a teensy bit depressed. “How am I supposed to grow if they never tell me what to read more…

How to Get People to Open Up

As a coach, I can do my job a whole lot better when my clients feel comfortable sharing themselves with me. But I’m not the only one. You need this skill, too. Whether you’re an HR manager interviewing a job candidate, an attorney questioning a potential juror during voir dire, a financial planner advising a read more…

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Why All Leaders Need a Modeling Career

A few weeks ago I attended my first “hot” yoga class. After getting a cold for the 8th time over the past year my assistant, Sabrina, insisted I try a hot yoga class. “It will be great for your back too,” she said. I’ve been a yoga devotee for over 20 years but never tried read more…

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