Don’t shoot the messenger
Delivering bad news and resolving conflict are the crappiest part of any job, especially if you actually care about the person you’re talking to OR you don’t have time to deal with the fallout.
So stop hiding in your office or the bathroom or behind the safety of an email message. Learn how to skillfully deliver negative information so that people don’t cry, yell, or just plain freak out.
‘Cause, that’s no fun. Not to mention it kills productivity.
It all comes down to how you deliver the message. Where to sit, what to have, where to look, how to breathe, these are the things that make the difference. Anyone can communicate the good stuff. It takes a real rock star to communicate the bad stuff.
Recent up-and-coming rock stars had this to say about Don’t Shoot the Messenger:
I’ve attended many similar seminars and this was the best.
I can see using this with those I supervise and my peers. Also in my life with parenting.